Returns & Exchanges

We want you to be completely satisfied with your Omnilux experience, which is why we offer a 30-day return window for all clinical-grade LED devices. If your results aren't what you expected, our team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to begin the authorization process.

• 2.
  Prepare Your Device

  Ensure the device is placed in its original packaging with all included accessories, charging cables, and manuals.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our support team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.